Payment‑Related Questions
Q: What payment methods are available for purchasing lighting products?
A: We accept major credit cards (Visa, Mastercard), digital payment platforms (PayPal, Stripe), and other secure methods. At checkout, enter your card details for encrypted, PCI‑DSS compliant transactions to safeguard your financial information—ensuring a safe and seamless purchase experience for all your lighting essentials.
Selection & Fit‑Related Questions
(Choosing the right fixture, brightness, and dimensions)
Q: How do I determine the correct size for lighting fixtures like pendant lights, floor lamps, or wall sconces?
A: Refer to the detailed specification chart on each product page, which includes recommended room sizes, mounting heights, and clearance guidelines. For personalized advice—such as selecting the ideal size for a low‑ceiling hallway, a spacious living room, or a narrow corner—contact our customer service team at [email protected] for tailored recommendations. We can also help you choose the right lumen output and color temperature to match your ambiance needs.
Order‑Related Questions
Q: Can I cancel my lighting order?
A: Yes, but only if the order hasn’t shipped. Cancel before dispatch for a full refund. Post‑shipment, follow our return policy for unopened, unused items.
Q: Can I modify my order after placing it?
A: Contact [email protected] immediately. Modifications (e.g., quantity, finish, or bulb type) are possible only if the order hasn’t shipped.
Q: How long until my lighting products arrive?
A: Total delivery time = 1–2 business days (processing) + 7–14 business days (shipping) = 8–16 business days for all destinations. Express shipping options are available for urgent lighting needs.
Q: Can I track my order?
A: Yes. A tracking number is emailed upon shipment. Use it to monitor real‑time updates via our “Track Order” feature on the website.
Return & Refund‑Related Questions
Q: Can I return lighting products if unsatisfied or if they don’t suit my space?
A: Returns are accepted within 30 days if the item is unused, undamaged, and in its original packaging. We cover return shipping for defects, wrong items, or sizing discrepancies; customers bear costs for change‑of‑mind returns. For hygiene and safety reasons, opened bulbs or custom‑cut cables may not be eligible for return. Fixtures that have been installed or modified are also not returnable.
Q: How long does a refund take?
A: Refunds process within 7 business days after return verification, depending on your payment provider.
Contact Us
For further assistance:
Address: RM.517 NEW CITY CENTRE, 2 LEI YUE MUN ROAD, KWUN TONG HONG KONG
TEL: +85284036091
Email: [email protected]
Working Hours: Monday–Friday, 08:00–17:00 (UTC +8)
We respond within 24 hours on business days.
We’re here to help you find the perfect light for every corner of your world.